Refund / Warranty Policy
Refund, cancellation and service warranty terms for LoyalBasket subscriptions and implementation work.
Last updated: August 01, 2026
Subscription refunds
Refund eligibility depends on the subscription plan, billing cycle, usage, implementation status and commercial agreement. Trial users can request clarification before upgrading.
Implementation services
Fees paid for completed setup, customization, migration, branding, training or consulting services may not be refundable once work has started or deliverables have been provided.
Warranty scope
We aim to correct reproducible product defects within the agreed support scope. Warranty does not cover misuse, unsupported custom code, third-party service failure, hosting issues outside our control or changes made without approval.
Cancellations
Cancellation terms should be confirmed in the order form, invoice or subscription agreement. Data export and account closure processes may require advance notice.
Contact
For refund or warranty queries, contact support@loyalbasket.com.