Jun
2026
2026
Rebranding to LoyalBasket
Improved deployment approach for custom domains, branded URLs and safer configuration.
Help centre
Support that helps you run loyalty with confidence.
Access product updates, practical how-to guides, customer stories and frequently asked questions.
Product updates
May
2024
2024
First release of Loyalty Application
Enhanced customer search, reward tracking and store-level management options.
How-to guides
Launch checklist
Configure business profile, reward rules, staff roles, customer import and launch campaign.
Reward setup
Define points, redemption value, validity, terms, branch rules and approval workflow.
Testimonials
Replace these samples with verified customer testimonials before public launch.
Retail owner
“The loyalty process became easier for staff and clearer for customers.”
Branch Manager
“The loyalty process became easier for staff and clearer for customers.”
Store Cashier
“Easy to register customers, track points and redeem rewards. Customers are happy with the loyalty program.”
Frequently asked questions
Can LoyalBasket be used with my business domain?
Yes. The platform can be configured for a LoyalBasket subdomain or a custom client domain depending on the deployment model.
Can we configure our own rewards?
Yes. Reward rules can be configured according to your business model, campaign type and operating policy.
Does it work on mobile devices?
The website and customer-facing experience are responsive and designed for phones, tablets, laptops and desktops.
Do you provide ongoing support?
Yes. We provide ongoing support. You may contact us using contact us form. Moreover, this support page will be updated with latest information on an ongoing basis.